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According to customers’ feedback, our technical staff would assist by telephone or site service if it is necessary.The time of response by telephone or internet are within 2 hours, and our workers would get into the site within 24 hours.
WORKING TOGETHER TO ACHIEVE GREAT RESULTS
Our professional engineer received formal training would provide technical support for all the users, fast and direct judge would be conducted by Wechat and Whatsapp application. In this way, we could help users to deal with different problems, so as to guarantee a better user experience and production efficiency.
With the unified fault reporting system, users could enjoy a series of after-sale service, like obstacle reporting, technical service, accessories, extending the warranty period and maintenance. There’s a group of dedicated worker responsible for dealing with the fault, so as to prevent the repeat reporting and waste time. Moreover, we would adjust the service staff and mode of service according to the reality of different zone.
Following objects not belong to the warranty scope: nozzle, ceramic body, supporting bar for cutting, filter elements, protective lens, sealing ring, lubrication oil, transmission fiber, collimating lens, focus lens and other lens, SMA wring, pressure reducing valve.